HEAD CAFE & HOSPITAL SERVICES
Faizal bin Mahmood currently serves as the Head of Cafe & Hospital Services at MAS Awana Services Sdn Bhd. He is a seasoned professional in the F&B industry with a solid educational foundation in hospitality management from UNITAR School of Hospitality & Tourism, bringing over two decades of experience in managing large-scale catering operations and hospitality services.
Faizal’s career includes impactful roles at Teaffani Catering, Malaysia, The Chateau Spa and Wellness Resort, Pahang Malaysia and Care Luxury Hotel & Resort, Johor Malaysia where he consistently delivered excellence in service and operational efficiency. At Teaffani Catering, he implemented operational strategies that significantly increased sales and customer satisfaction. At The Chateau Spa and Wellness Resort, he managed high-profile events and was instrumental in the success of Michelin-starred restaurants. His role at Care Luxury Hotel & Resort further showcased his capacity to enhance service quality and profitability.
At Themed Attraction Malaysia, Faizal demonstrated his ability to set up restaurants from scratch, establishing service standards and guidelines. His experience in the UAE with Yas Viceroy Hotel highlights his capability in managing staff and F&B establishments, bringing recognition to the hotel’s Japanese restaurant by winning the best Japanese restaurant award in the region at that time.
Faizal’s expertise extends to institutional and industrial catering, where he has successfully managed extensive projects, including meal programs for quarantine facilities and front-line workers. His dedication to maintaining high standards of service and his innovative approach to F&B management make him a valuable asset to our team, ensuring the delivery of exceptional hospitality services to our clients.
Faizal’s exceptional leadership and strategic planning abilities have led teams to achieve remarkable results, demonstrating his commitment to excellence and innovation in the F&B industry.