HEAD CAFE AND HOSPITAL SERVICES
Zetti Raudhah, a experienced customer service professional, brings over a decade of expertise in Customer Experience Assurance and Customer Relationship Management. With a Bachelor of Arts in Behavioral Sciences from the Asia Pacific College, Zetti’s educational background complements her extensive experience in dynamic roles within the hospitality and aviation industries. Her proficiency in communication and leadership skills has been instrumental in driving customer satisfaction and operational excellence across various high-profile organizations.
Her career highlights include serving as the Customer Assurance Manager at Malaysia Aviation Group (MAG) – MASwings, where she revamped customer experience policies and led initiatives to improve service standards and efficiency. At Naluri Women & Children Hospital, she managed critical operations, including patient services, HR, and IT systems, while also playing a pivotal role in the national COVID-19 immunization program. Additionally, Zetti has held key positions in guest services and front office management, consistently demonstrating her ability to enhance customer experiences and operational workflows.
Zetti’s commitment to excellence is further evidenced by her certifications in Lean Six Sigma Black Belt and Lead Auditor, along with multiple awards recognizing her contributions to the industry. Her dynamic skill set, including project management, problem-solving, and strategic planning, positions her as a valuable asset to our team, dedicated to delivering exceptional service and fostering positive customer relationships.