HEAD LOUNGE OPERATIONS
Zetti Raudhah is an experienced customer service professional with over a decade of expertise in Customer Experience Assurance and Customer Relationship Management. Holding a Bachelor of Arts in Behavioral Sciences from Asia Pacific College, Zetti’s educational background complements her extensive experience in managing and servicing high-profile hospitality and aviation environments.
As the Customer Assurance Manager at Malaysia Aviation Group (MAG) – MASwings, Zetti revamped customer experience policies and spearheaded initiatives that significantly improved service standards and operational efficiency. Her role at Naluri Women & Children Hospital saw her managing critical operations, including patient services, HR, and IT systems, while also contributing to the national COVID-19 immunization program. Zetti’s tenure in guest services and front office management further highlights her ability to enhance customer experiences and streamline operational workflows.
Zetti’s proficiency in communication and leadership has been instrumental in driving customer satisfaction and operational excellence. Her commitment to maintaining high standards is reflected in her certifications as a Lean Six Sigma Black Belt and Lead Auditor, and her contributions have been recognized with multiple industry awards.
With a dynamic skill set that includes project management, problem-solving, and strategic planning, Zetti is a valuable asset to our team. Her dedication to delivering exceptional service and fostering positive customer relationships ensures that our lounge products and services are managed, maintained, and serviced to the highest standards.