Noor Izdiana Bte Ibrahim is an experienced professional with more than 15 years of expertise in leadership positions. Presently, she holds the role of Chief Operating Officer (COO) at Mas Awana Services Sdn Bhd since April 2024. Her areas of specialization include project management, data analysis, and operations management, where she consistently excels in fostering business growth and delivering outstanding customer experiences.
In her prior positions at Malaysia Airlines Berhad (MAB), she led pivotal endeavors, notably introducing Omni Channel for disruptive communications and overseeing successful projects like the introduction of new ground uniforms and enhancements to customer satisfaction indices at Golden Lounges. Her adept strategic planning and change management abilities have resulted in notable cost reductions and operational efficacy enhancements.
Noor Izdiana holds a degree in Business Administration from University Malaya and is certified in Six Sigma Green Belt and Black Belt. Her strong leadership and innovative approach have made her a valuable asset in driving results and fostering a culture of excellence within the organizations she serves.